In my opinion, a business may fail when the proper operational processes are not aligned with operational efficiencies. When you have a management team that lacks directions and leadership and unwilling to adjust the strategic sales or marketing departments according to the demands of the customers. If the business is centered around the customers (VOC) practices to generate profits for shareholders will follow.
Another aspect of why a business many fail is due to the human resources department not being able to evaluate the human resources externally (I.e) customers and employees, many human resources department focuses on the internal rather then both. Causing a disconnect that not even a corporate trainer can bridge at the current moment.
